Essential Duties & Responsibilities:

• Schedule service for customers
• Manage service calendar and dispatch techs
• Must be extremely detail oriented with attention to accuracy and have a strong focus on customer relations.
• Ability to follow company process and procedures.
• Answer incoming calls.
• Position requires the handling multiple demands in fast paced environment.
• Must be proficient, in handling customer service calls, with high level of professionalism.
• Generating Work orders and Maintenance Contracts with efficient follow-up.
• Assist and handle day to tasks with service team
• Review technician’s electronic service work tickets and bill out on a daily basis
• Purchase order and vendor invoice management skills.
• Assist with various billing inquiries.
• Maintain and increase client satisfaction through high quality customer service and professionalism.

Benefits:

• Competitive Pay
• Competitive Medical Plan with Contribution
• Sick Days
• Vacation
• Holidays

Compensation based on qualifications and experience.

Apply Now!!

Job Location:

Stratagem Security Inc

2 Westchester Plaza, Elmsford, New York 10523

Stratagem Security Inc. is a full service systems integration security company in operation since 1974 with projects and installations throughout the Westchester NY and the Tri-State area. The hands-on management team has over 60 years of experience in the security industry. We take pride in our professionalism, always providing quality installations and maintaining superior customer relations.

Essential Duties & Responsibilities:

• Interaction and communication with customer through service call to completion.
• Service of Security, Fire Alarm, Access and Network Video Systems.
• System Add-Ons like Cellular Communicators and Interactive Services
• System programming and demo.
• Communication with sales, office staff and installation team.
• Knowledgeable in all aspects of cabling.
• Able to snake and conceal cabling when required.
• Identify and execute upsell opportunities.

Skills:

• Working knowledge of Security, Access, Fire and Video Systems.
• Past work with DSC, Honeywell, Kantech, Exacq, Salto, DormaKaba, Alarm.com would be a plus.
• Ability to follow company processes, procedures and documentation.
• Position requires the handling multiple demands in fast paced environment.
• Working knowledge of basic Microsoft products. (Microsoft Office, Word, Excel, Outlook)
• Must be fluent with current technology
• Valid Driver’s License

Qualities Preferred:

• Ability to maintain a neat, clean and well stocked vehicle.
• Can Provide excellent customer experience.
• Ability to immediately sell updates onsite.
• Calm and cool under pressure.
• Detail oriented.
• Excellent communication skills.
• Works well within a team.
• Goal oriented.

Benefits:

• Vehicle Provided
• Medical
• Sick Days
• Vacation
• Holidays
• Company Vehicle
• Fuel Expense
• Toll Expense

Compensation based on qualifications and experience.

Apply Now!!

Essential Duties & Responsibilities:

• Installation of Security, Fire Alarm, Access Control and Network Video Systems.
• System Add-Ons like Cellular Communicators and Interactive Services
• System programming and demo.
• Interaction and communication with customer through job start to completion.
• Communication with sales, office staff and installation team.
• Knowledgeable in all aspects of cabling.
• Ability to conceal cabling when required.
• Ability to bring installation from start through completion.
• Ability to identify and execute upsell opportunities.

Benefits:

• Competitive Pay
• Competitive Medical Plan with Contribution
• Sick Days
• Vacation
• Holidays
• Company Vehicle
• Fuel Expense
• Toll Expense

Compensation based on qualifications and experience.

Apply Now!!

Essential Duties & Responsibilities:

• Data entry
• Filing
• Support project management team in project implementation.
• Must be detail oriented with a strong attention to accuracy.
• Position requires the handling multiple demands in fast paced environment.

Benefits:

• Competitive Pay
• Competitive Medical Plan with Contribution
• Sick Days
• Vacation
• Holidays
• Salary based on qualifications

Apply Now!!