Join our Growing Team

Service Writer / Coordinator

Essential Duties & Responsibilities:

  • Schedule service for customers
  • Manage service calendar and dispatch techs
  • Must be extremely detail oriented with attention to accuracy and have a strong focus on customer relations.
  • Ability to follow company process and procedures.
  • Answer incoming calls.
  • Position requires the handling multiple demands in fast paced environment.
  • Must be proficient, in handling customer service calls, with high level of professionalism.
  • Generating Work orders and Maintenance Contracts with efficient follow-up.
  • Assist and handle day to tasks with service team
  • Review technician’s electronic service work tickets and bill out on a daily basis
  • Purchase order and vendor invoice management skills.
  • Assist with various billing inquiries.
  • Maintain and increase client satisfaction through high quality customer service and professionalism.

Benefits:

  • Competitive Pay
  • Competitive Medical Plan with Contribution
  • Sick Days
  • Vacation
  • Holidays

Compensation based on qualifications and experience.

Apply Now!!

Service Technician

Job Location:

Stratagem Security Inc

2 Westchester Plaza, Elmsford, New York 10523

Stratagem Security Inc. is a full service systems integration security company in operation since 1974 with projects and installations throughout the Westchester NY and the Tri-State area. The hands-on management team has over 60 years of experience in the security industry. We take pride in our professionalism, always providing quality installations and maintaining superior customer relations.

Essential Duties & Responsibilities:

  • Interaction and communication with customer through service call to completion.
  • Service of Security, Fire Alarm, Access and Network Video Systems.
  • System Add-Ons like Cellular Communicators and Interactive Services
  • System programming and demo.
  • Communication with sales, office staff and installation team.
  • Knowledgeable in all aspects of cabling.
  • Able to snake and conceal cabling when required.
  • Identify and execute upsell opportunities.

Skills:

  • Working knowledge of Security, Access, Fire and Video Systems.
  • Past work with DSC, Honeywell, Kantech, Exacq, Salto, DormaKaba, Alarm.com would be a plus.
  • Ability to follow company processes, procedures and documentation.
  • Position requires the handling multiple demands in fast paced environment.
  • Working knowledge of basic Microsoft products. (Microsoft Office, Word, Excel, Outlook)
  • Must be fluent with current technology
  • Valid Driver’s License

Qualities Preferred:

  • Ability to maintain a neat, clean and well stocked vehicle.
  • Can Provide excellent customer experience.
  • Ability to immediately sell updates onsite.
  • Calm and cool under pressure.
  • Detail oriented.
  • Excellent communication skills.
  • Works well within a team.
  • Goal oriented.

Benefits:

  • Vehicle Provided
  • Medical
  • Sick Days
  • Vacation
  • Holidays
  • Company Vehicle
  • Fuel Expense
  • Toll Expense

Compensation based on qualifications and experience.

Apply Now!!

Alarm Technician

Essential Duties & Responsibilities:

  • Installation of Security, Fire Alarm, Access Control and Network Video Systems.
  • System Add-Ons like Cellular Communicators and Interactive Services
  • System programming and demo.
  • Interaction and communication with customer through job start to completion.
  • Communication with sales, office staff and installation team.
  • Knowledgeable in all aspects of cabling.
  • Ability to conceal cabling when required.
  • Ability to bring installation from start through completion.
  • Ability to identify and execute upsell opportunities.

Benefits:

  • Competitive Pay
  • Competitive Medical Plan with Contribution
  • Sick Days
  • Vacation
  • Holidays
  • Company Vehicle
  • Fuel Expense
  • Toll Expense

Compensation based on qualifications and experience.

Apply Now!!

Administrative Assistant

Essential Duties & Responsibilities:

  • Data entry
  • Filing
  • Support project management team in project implementation.
  • Must be detail oriented with a strong attention to accuracy.
  • Position requires the handling multiple demands in fast paced environment.

Benefits:

  • Competitive Pay
  • Competitive Medical Plan with Contribution
  • Sick Days
  • Vacation
  • Holidays
  • Salary based on qualifications
Apply Now!!

CONTACT US

PHONE NO:
914-777-5700
ADDRESS:
Stratagem Security Inc.
2 Westchester Plaza, Elmsford, NY 10523
FAX NO:
914-777-1857